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Accessibility

Memorable events

A warm welcome

NAEC Stoneleigh is a leading Exhibition & Conference centre set in the heart of Warwickshire, offering a diverse range of exhibitions, shows, and experiences throughout the year. We’re proud to provide a welcoming environment where visitors can enjoy memorable events in a unique and spacious setting.

We are committed to making our venue as inclusive and accessible as possible for all guests. The information provided here is designed to help you plan your visit with confidence and understand the facilities available to support your individual needs.

A plain text version of this information is available to download for your convenience.

If you would like advice or support before booking or visiting, our team is here to help, please get in touch at talk-to-us@stoneleighevents.com and we’ll be happy to assist with any questions you may have.
Please note that accessibility arrangements may vary depending on the specific event you are attending. We recommend checking event-specific details with the organiser of the events or contacting us directly for the most accurate information.

Additional support tickets

Carer Tickets

Availability of carer or companion tickets may vary depending on the event taking place at NAEC Stoneleigh. As events are organised by individual organisers, we recommend checking the specific event’s website for details on whether carer tickets are offered and how to apply for them.

If this information is not clearly listed, please contact the event organiser directly using the details provided on their website. They will be able to advise on eligibility, availability, and the process for booking any additional support tickets.

Drop-off, dedicated areas

Accessible Parking & Drop-Off

Blue Badge parking is available at NAEC Stoneleigh; however, locations may vary depending on the event and site layout, so there is no fixed designated area. Most events will have traffic stewards on site who will be happy to direct you to the appropriate Blue Badge parking on arrival.

If you would like to check the likely location of accessible parking in advance, please contact us via email a few days before your visit, as arrangements may change between events.

For drop-off, dedicated areas may be available depending on the event. Please speak to one of our traffic stewards on arrival, easily identifiable in hi-vis clothing, who will be happy to assist and guide you to the most suitable location.
Parking is free on-site for all visitors

Drop-off, dedicated areas

Access for Guests with Reduced Mobility

All spaces at NAEC Stoneleigh are either step-free or located on ground level, with access to accessible toilet facilities throughout the venue.

Please note that wheelchairs and mobility scooters are not available for hire on site. However, some event organisers may arrange for these to be available during specific shows. We recommend contacting the organiser of the event you are attending in advance for further information and to discuss any specific requirements.

Internal staircases

Fitted with handrails; where there are upper floors (e.g., for conferences), platform lifts or stair lifts may be present as appropriate.

Corridors and gangways

Generally well-lit, aiding safe movement around indoor event spaces.

Sunflower Scheme

Hidden Disabilities Sunflower Scheme

Our security and traffic management teams are fully trained in the Hidden Disabilities Sunflower Scheme, a globally recognised initiative that supports people with non-visible disabilities.

This training helps our staff to better understand that some disabilities, conditions, and chronic illnesses may not be immediately apparent. Team members are taught to recognise the Sunflower symbol and to respond with patience, respect, and appropriate assistance when needed.

Animals

Assistance animals

Assistance animals and guide dogs are welcome at the venue. However, please be aware that busy areas with large crowds or high noise levels may be overwhelming for some dogs.

To help protect the safety and wellbeing of your dog, please ensure they always remain clearly visible to staff and other visitors.

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Contact our Catering Department

  02476 858319

 catering@stoneleighevents.com

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INTENT TO SUPPLY - DECLARATION

All companies wishing to provide food and beverage products must adhere to the following requirements.

Compliance with these standards is crucial for the NAEC to meet the regulations on Food Safety & Hygiene, Licensing Laws, and HSE Regulations.

In order to be authorised to supply food and beverage products during the event, and to ensure compliance with the appropriate Regulations, Laws and Legislation, we kindly request your agreement to the following terms:

  1. To ensure you do not deviate from the activity described above in this form without written permission from the NAEC Catering Team.
  2. To ensure you have written approval from NAEC Catering to operate. Failure to have written consent will delay and, in some cases, prevent you from being able to operate.
  3. To comply with all current Food Safety and Health & Safety legislation.
  4. That if trading or retailing consumption onsite products you will put transactions through the till and give the appropriate reading prior, during and after each day of the event.
  5. To adhere to the standards set out in the AEV e-guide (click here for details). 
  6. That you are registered with your Local Authority Food Safety department.
  7. To display all required signage including allergens.
  8. To act on any relevant request by the NAEC Catering Team.

 

For the avoidance of doubt, authorisation granted to sell or supply goods may be revoked at any time at the absolute discretion of the NAEC Catering team and will be revoked immediately upon the breach by you or any provision of this agreement and/or any relevant food safety or health and safety legislation.

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Privacy Policy

Who we are

Grandstand – Stoneleigh Events is a company registered in England. Its registered office is at NAEC, Grandstand Stoneleigh Events, Stoneleigh Park, Kenilworth, Warwickshire, CV8 2LZ. Grandstand – Stoneleigh Events is committed to providing users with an Internet experience which respects their privacy. We adhere strictly to the requirements of the UK Data Protection Act 1998. Grandstand – Stoneleigh Events has an up-to-date entry under the Data Protection Register. This can be seen at: http://www.ico.gov.uk/ESDWebPages/DoSearch.asp. When you reach this page simply use the search function provided and type ‘Grandstand Stoneleigh Events Ltd’ to locate our specific page.

About this statement – Your consent

The purpose of this statement is to explain to you how we may use your personal information. By submitting your information to us, you consent to the use of that information as set out in this policy. If we change any details of our Privacy Policy, we will post the changes on this page.

Information you provide

  • Web usage information to develop and improve our website.
  • Registration information to keep you informed.
  • Name, address, e-mail, credit card and order details.
  • Other data, from time to time, to help us provide you with improved products and/or services.
  • How we use personal information
  • To process any orders you make and administer your account (including fraud prevention).
  • To enable us to review, develop and improve the products, services, special offers and events that we offer.
  • To provide access to privileged areas of the website and provide additional information.
  • To administer contests, competitions and news email service.
  • To carry out market research and personalise your visit to our website.
  • Who do we pass personal information to?
  • We may provide information about you as follows:
  • To employees, partners and agents of Grandstand – Stoneleigh Events to administer any accounts, products and services provided to you by SPL now or in the future.
  • Other than as necessary to fulfil your order, we will not provide your personal information (i.e. information you supply that identifies you) to any third party without your consent or unless we are required to do so by law or unless we have asked your permission first.

Data Security

We endeavour to take all reasonable steps to protect your personal information. To this end, we apply our internal data protection policy to processing your data, and ensure any third party that processes your data signs a security contract. Appropriate physical and logical security measures are taken to ensure your data remains safe.

Your use of this site

In order that we can monitor and improve the site, we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser, version, cookie details and the web site that you visited prior to our site.

Cookies

Cookies are small pieces of information stored by your browser on your computer’s hard drive. We use cookies to allow us to understand who has seen which pages, to determine how frequently particular pages are visited and to determine the most popular areas of our website. Most web browsers automatically accept cookies, though you do not have to. If you wish to disable cookies please refer to your user manual although please remember that by disabling cookies you may not be able to access certain features on this website.

Read our cookie policy in more detail and change your settings

3rd party information

We may supplement the information that you provide to us with information that we receive from third parties, for example, collected from other members of your household.

Other links

Please be aware that our site may link to other web sites which may be accessed through our site. We are not responsible for the data policies, content or security of these linked web sites.

Our terms

Please note that all products and services are supplied subject to our terms and conditions.

Contact Us

If you have any comments or queries in connection with our privacy policy, or if you need to update or amend any personal information you may contact us via the following methods:-

Email: press@grandstand.co.uk
Telephone: +44(0)2477 712 110 between the hours of 9am-5pm GMT (Monday-Friday excluding Public/Bank Holidays)
Writing: Grandstand – Stoneleigh Events, Stoneleigh Park, Kenilworth, Warwickshire, CV8 2LZ, United Kingdom
VAT number: 153 243 827
Registered Company Number: 4167451

When you contact us regarding a purchase over the internet, please state clearly the details of the transaction and if possible a reference number, the nature of the enquiry, and a method of contacting you back should that be required.

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NAEC – Terms & Conditions for Orders

Below are the standard Terms & Conditions for orders placed for NAEC Services. Please ensure that you read them carefully before completing your order.

  1. In these Conditions Grandstand Stoneleigh Events Ltd is referred to as ‘the Company’. Any person, firm or any other body contracting to purchase services or goods will be referred to as ‘the Client’.
    These Conditions are the only terms and conditions upon which the Company will do business with a Client and shall override any other terms and conditions contained in any order of acceptance of our estimate, unless a specific contract is made in writing wherein it is expressly stated that these conditions shall not be applicable or shall be treated as variable.
  2. Initial orders for Services must be placed on official Company Order Forms. An authorised employee of the Client upon delivery must sign orders.
  3. All initial orders must be placed through the Company’s Events Office and must be accompanied by full payment to cover the cost of the order; both should arrive at least 7 days before the show opens. Acceptance of orders received after this period will be at the Company’s discretion and should the delivery not be possible, the Client will be informed at the earliest opportunity.
  4. Payment is accepted by: Visa/MasterCard, bank transfer.
  5. The Company will endeavour to supply the goods as described, but reserves, at its discretion, the right to substitute products with items of equal suitability.
  6. The Company shall endeavour to adhere to the requested delivery time wherever possible, however occasionally, business commitments may be such that the Client’s orders may be delivered 30 minutes either side of the agreed delivery time.
  7. The Company requires the Client’s authorised signature with corresponding printed name confirming receipt for all items delivered. Any discrepancies must be identified at the time of delivery.
  8. It is the Client’s responsibility to ensure that authorised personnel be available on their stand to accept receipt of orders at the specified delivery time.
  9. It is the Client’s responsibility to return all hired items of equipment to the Company and obtain a signature of safe receipt from the company. The Company will charge for any damaged or non-returned equipment.

    Catering Equipment Replacement

    Equipment ReplacementCharged for Missing/Damaged Equipment

    ItemReplacement Price
    Coffee Urn£100.00 + hire fee
    Kettle£50.00 + hire fee
    Water Boilers£150.00 + hire fee
    Water Cooler Machine£200.00 + hire fee
    Event Services Equipment Replacement

    Charged for Missing/Damaged Equipment

    ItemReplacement Price
    Tensator£30.00 + VAT
    Crowd Control (Mills) Barrier£30.00 + VAT
    Heras Fencing Panel£30.00 + VAT
    Heras Fencing Feet£10.00 + VAT
    Equestrian Barrier (White)£140.00 + VAT
    Traffic Cone£12.00 + VAT
    Plastic Trestle Table£40.00 + VAT
    Cloth for Trestle Table£25.00 + VAT
    Silver Poser Table£75.00 + VAT
    Samsonite Chair£12.00 + VAT
    Conference Chair£18.00 + VAT
    Picnic Bench£30.00 + VAT
    Flipchart£175.00 + VAT
    Coat Rail£40.00 + VAT
    Small Safe£375.00 + VAT
    Standard Waste Bin£60.00 + VAT
  10. The Company cannot be responsible in any way for equipment other than company equipment hired by the Client. The Company cannot be responsible for any injuries caused as a result of misuse of equipment.
  11. Company personnel are only contracted to undertake such duties as instructed by the Company.
  12. The Company reserves the right to cancel any orders in the event of the Client materially failing to perform any of their obligations within these Terms and Conditions.
  13. Any complaint regarding Event Orders or its staff or their performance should in the first instance be made to the Company, at the time of the event taking place.
  14. The Company shall not be liable to the Client by reason of any delay in performing or any failure to perform any of the companies obligations in relation to an order if such delay or failure is due to any cause beyond the Company’s reasonable control (including (without limitation) regulations, bye laws, prohibitions of any kind on the part of any governmental or local authority, strikes, or other industrial or trade disputes, acts of god, national or local disasters, flood, fire, accident, sabotage, insurrection, civil disturbance, war, acts of terrorism or the threat of war or terrorism or any event causing the whole or part of the Company to be closed to the public) in such circumstances the charges payable by the Client may be subject to abatement by a fair and reasonable
  15. The Company shall have no liability to the Client for any consequential loss to the Client arising out of or in connection with the provision of an order pursuant to the contract formed by these terms and conditions (except in respect of death or personal injury resulting from negligence) and the total liability of the Company for any other loss of the Client shall not exceed the price payable by the client for the order.
  16. The Company does not accept liability for loss or damage to any object. Equipment, furniture, stock or other property of any sort brought onto the premises by the Client or hired by the Company on the Clients behalf howsoever such loss or damage may occur unless as a direct result of the companies negligence. All such property will remain under the care and control of the Client and is entirely at the Client’s own risk.
  17. Any written variation of any of the above conditions shall not invalidate the remainder.
  18. The contract will be governed and construed in accordance with the law of England.
  19. All prices shown are excluding VAT.
Catering specific
  1. In the case where items are to be charged on consumption the Company shall charge for an estimated amount beforehand with the difference being invoiced after the event.
  2. All orders placed may be cancelled up to 7 days before delivery.
  3. Variations from listed standard menu items are available at the discretion of the Company’s Stand Catering Manager.
  4. Where hospitality or Stand Catering is undertaken at the Company, the Client or the Client’s guests for consumption on the premises may bring no other food, wine, beer or spirits into the venue.
  5. Exhibitors are NOT permitted to bring any food or beverage (including Alcoholic) onsite to sell or offer to visitors from their stand – exhibitors must apply for approval or purchase the food and beverages from the Company. The Company reserves the right to confiscate any food or beverage brought on site
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